Dear Reservations at 2175-1299 and Customer Relations at 2175-1251, I would like to raise few questions for you to improve your itinerary receipt and the quality of service. First, I have booked and paid $29202 for ticket #160-2303377723 on Sept 16, then called to refund the ticket on Sept 17 since the passenger cancelled his trip. Second, I have received our credit card statement and needed 'black and white' supporting for company payment process. Then, I found out the itinerary receipt I have from CX is at $65801, so I called CX RSVN for a receipt of $29202 on Oct 9. I have talked to Ms. Chen from RSVN dept for over 20 minutes but she could not help me with anything. She just told me that I cannot have the official receipt for the payment of $29202 since I have already refund the ticket. My questions are as follows: 1) Why is the air fare ($65801) on the itinerary receipt more expensive than the amount I paid ($29202)? Are the amounts supposed to be the same, in order to be called as a 'RECEIPT'? (Maybe you can check EVA receipt as an example) 2) If the 2 numbers will always be different, then why can’t the RSVN dept always send out an additional receipt with the accurate fare on your own? Not per customer request only. Otherwise, there is no supporting for the accurate amount on air fare, the RSVN agents only tell the customers about the amount over the phone? Isn't there something wrong with this 'oral' process only? 3) Your refund receipt did not mention about the airline fare nor the refund fee at $600. Maybe you can update the refund receipt also. 4) Why can’t I have a receipt after I have refund the ticket? There must be some supporting from your side that you have charged $29202 on my credit card? 5) I did not need the usual official receipt from Finance dept, I just need a 'black and white' letter or email from CX saying that, I paid $29202 via my card, and refund ticket fee at $600; therefore, I will have a refund of $28602 in 2 months. IS IT THAT DIFFICULT FROM CX TO JUST GIVE ME A RECEIPT? Lastly, I have learned my lesson from this experience; I will never call CX to book a ticket. Since I will not be able to get a receipt, it is easier to just book a ticket via travel agent or book online. I am very disappointed at CX now. Please reply me ASAP. Ps. please note that my passenger is a loyal diamond card member of Marco Polo Club. Regards, Joyce Ho | 
